Delivery Policy

1. How Delivery Works

All plans are delivered to your NakshaAI account at https://nakshaai-com-web.vercel.app/account. Once your plan is ready, it will appear in the "My Plans" section of your account dashboard. You can view and download your plan from any device at any time after delivery.

No physical copies, printed drawings, or courier deliveries are offered as part of standard services.

2. AI Floor Plan Delivery

Timeline

AI floor plans are generated automatically and immediately after successful payment and requirement submission. In most cases, your plan will be available in your account dashboard within 2–5 minutes of payment confirmation.

Delivery Method

• Account dashboard: The plan appears under "My Plans" in your NakshaAI account.
• Downloadable format: Plans are available for download from your account page.
• Email notification: Email confirmation of plan availability is being implemented. Until this is in place, please check your account dashboard after payment.

If Your AI Plan Does Not Appear

If your AI plan does not appear in your account within 30 minutes of successful payment, please:

1. Refresh your account dashboard at https://nakshaai-com-web.vercel.app/account
2. Check that you are signed in with the same account used during payment
3. If the plan still does not appear, contact us at support@nakshaai.com with your order reference number

Technical failures in AI generation that result in non-delivery are eligible for a full refund. See our Refund & Cancellation Policy.

3. Architect Plan Delivery

Timeline

Architect-prepared plans are delivered within a target of 24 hours from the time of successful payment and receipt of complete requirements. This is a target, not a guaranteed deadline. Actual delivery time depends on:

• Completeness and clarity of the requirements provided
• Time of day the order is placed (orders placed late evening or on public holidays may begin the following morning)
• Complexity of the brief (unusual plot shapes, high floor counts, or multiple special requirements may require additional time)
• Clarification needed from you regarding your requirements

Delivery Method

• Account dashboard: The completed plan is uploaded to your NakshaAI account and is available for download under "My Plans".
• Email notification: Where possible, you will also receive an email notification when your plan is ready. Until our email system is fully operational, please monitor your account dashboard.
• WhatsApp notification: In some cases, our support team may notify you via WhatsApp at +91 9598888500 when your plan is ready.

Providing Your Requirements

The 24-hour delivery clock begins only after you have submitted your complete plan requirements. If your initial submission is incomplete, our team will contact you for clarification. The delivery timeline restarts from the point at which complete requirements are received.

To expedite delivery, please ensure your requirements include:

• Exact plot dimensions (width and depth in feet)
• Plot facing direction (North, South, East, West)
• Required number of bedrooms and bathrooms
• Kitchen type and parking requirements
• Any Vastu preferences
• Any special requirements or notes

Revisions

If the delivered plan does not match the requirements you submitted, contact us at support@nakshaai.com within 48 hours of delivery with a clear description of the discrepancy. We will assess and, where appropriate, arrange a revision at no additional charge.

4. Delays

We take our delivery commitments seriously. If your architect plan has not been delivered within 72 hours of payment (and complete requirements), please contact us immediately:

Delays beyond 72 hours (with complete requirements) entitle you to request a full refund. See our Refund & Cancellation Policy.

Force majeure events — including internet infrastructure disruptions, natural disasters, or platform outages beyond our control — may delay delivery. In such cases, we will notify you and resume delivery as soon as practicable.

5. File Formats

NakshaAI plans are currently delivered in digital image format (JPEG or PNG). PDF versions and CAD-compatible formats (DWG, DXF) are not included in standard service tiers unless explicitly offered as part of a future premium plan.

6. No Physical Delivery

NakshaAI does not offer printed plans, physical blueprints, or courier-based delivery of any kind. All services are delivered exclusively in digital format through your online account. If you require printed plans, you may download and print the digital files at your own cost and responsibility.

7. Account Access for Plan Retrieval

To access your delivered plans, you must be signed in to your NakshaAI account using the phone number or email address used during order placement. Plans are stored in your account and are accessible at any time after delivery. If you lose access to your account, contact us at support@nakshaai.com for account recovery assistance.

NakshaAI will retain your plan files for as long as your account remains active. We recommend downloading a copy of your plan to your personal device or cloud storage as a backup.

8. Contact for Delivery Queries